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PASSE Model of Care

The Provider-led Arkansas Shared Savings Entity (PASSE) is a new model of organized care that will address the needs of certain Medicaid beneficiaries who have complex behavioral health and intellectual and developmental disabilities service needs.

Learn more about PASSE.

EDI, PAC, Provider Enrollment, and AIPT now share the same convenient phone numbers:
In-state toll-free:
(800) 457-4454
Local and out-of-state:
(501) 376-2211

Select option 0 for “Other inquiries” and then option 1 for “EDI Support Center” when prompted.

Select option 0 for “Other inquiries” and then option 2 for “Provider Assistance Center” when prompted.

Select option 0 for “Other inquiries” and then option 3 for “Provider Enrollment” when prompted.

Select option 0 for “Other inquiries” and then option 4 for “Arkansas Incentive Payment Team (AIPT)” when prompted.

If you are a provider and have pharmacy claim or prescription drug prior authorization concerns, please call the MMA Pharmacy Help Desk:
(800) 424-7895, Option 2 for Prescribers

If you are a provider and have questions about the Arkansas Payment Improvement Initiative (APII), please contact the APII Help Desk:
In-state toll-free:
(866) 322-4696
Local and out-of-state:
(501) 301-8311

General Information describes Arkansas Medicaid’s organization and services.

Provider Information is a collection of tools for individuals and organizations that provide health care services to Arkansas Medicaid beneficiaries.

Consumer Information is a guide to applying for and using Medicaid benefits in Arkansas.

Research Tools organizes statistical and other database tools in one convenient spot.

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Timely Information from Arkansas Medicaid

All systems are currently online.

Are You Ready for the New MMIS?
Updated 10/14/17
DHS is pleased to announce the delivery of a new Arkansas Medicaid Management Information System (MMIS) coming November 2017.

  • Have you attended training?
  • Have you contacted your billing company/vendor/clearinghouse to make them aware of changes they need to make?
  • Do you need a new submitter ID?

Visit Front Line for details and prepare for upcoming changes today! (HTML, new window)

MMIS Transition Guides
Updated 10/14/17
Time is running out before implementation of the new MMIS! To help you manage the timeline for the new MMIS transition, we have developed guides for your reference. View or print the transition guides today! (PDF, new window)

Early portal registration has ended and the new HealthCare Provider Portal is currently unavailable through October 26. Information to help you with portal registration and filing claims in the new MMIS is still available. Get critical information regarding portal registration and the coming MMIS. (HTML, new window)

Updated Adjustment Form
Updated 10/18/17
The new HP-AR-004 Adjustment Request Form (PDF, new window), along with your updated claim must but be submitted for paper adjustment claims to DXC Technology.

Paper adjustments received on the old form will be returned for resubmission using the new process. This change is for submitting adjustments on PAPER only.

Adjustments are no longer being keyed into the legacy MMIS. Reversals are no longer being accepted for the legacy MMIS with the exception of Magellan reversals. Magellan reversals will be processed through October 19, 2017. This will allow claims data to be migrated from the legacy MMIS to the new MMIS. If you mail a paper adjustment during this time, it will be processed after November 1 in the order it was received. Beginning November 1, you can enter adjustments into the new HealthCare Provider Portal and reversals can also be submitted.

New Crossover Forms
Updated 10/18/17
The new EOMB attachment – Form DMS-600 (PDF, new window), along with your crossover claim and the original EOMB must be submitted for paper crossover claims to DXC Technology, PO Box 34440, Little Rock, AR 72203.

Paper crossover claims submitted on the former proprietary crossover claim forms will be returned for resubmission using the new process. This change is for submitting crossovers on PAPER only.

MAPIR Offline Beginning 10/1/17
Added 9/22/17
Due to the new MMIS system conversion, the MAPIR application will be offline starting 10/1/17, until further notice. The latest time to submit using MAPIR before the downtime is 9/30/17 at 11:59pm. Payment processing will be delayed during this timeframe. If you have questions or concerns, please contact the Arkansas Incentive Payment Team (AIPT) at

Electronic Funds Transfer Requirement Coming Soon
Added 6/23/17
By November 1, 2017, providers will be required to submit information for Electronic Funds Transfer (EFT/Automatic Deposit). In anticipation of this requirement, we are asking Providers to submit their account information using the current Provider Enrollment form for EFT (Word, New Window). Arkansas Medicaid appreciates your compliance with this early request.

Current Demonstration Waiver Projects
The Division of Medical Services will provide public notice and allow input processes for its intent to submit written applications, renewals or amendments to any 1115(a) demonstration waiver projects that will be sent to the Centers of Medicare and Medicaid Services. Learn more about current demonstration waiver projects.

Arkansas Health Care Payment Improvement Initiative
Get more information about the Arkansas Health Care Payment Improvement Initiative. (HTML, new window)

Arkansas Medicaid Reports and Data for Public Access

EHR Incentive Payment Program
You may be eligible for incentive payments or reimbursements of up to $63,750 from Medicaid to help offset the cost associated with implementing an electronic health record system. To find out if you are eligible, use the following links:

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