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PASSE Model of Care

The Provider-led Arkansas Shared Savings Entity (PASSE) is a new model of organized care that will address the needs of certain Medicaid beneficiaries who have complex behavioral health and intellectual and developmental disabilities service needs.

Learn more about PASSE.

EDI, PAC, Provider Enrollment, and AIPT now share the same convenient phone numbers:
In-state toll-free:
(800) 457-4454
Local and out-of-state:
(501) 376-2211

Select option 0 for “Other inquiries” and then option 1 for “EDI Support Center” when prompted.

Select option 0 for “Other inquiries” and then option 2 for “Provider Assistance Center” when prompted.

Select option 0 for “Other inquiries” and then option 3 for “Provider Enrollment” when prompted.

Select option 0 for “Other inquiries” and then option 4 for “Arkansas Incentive Payment Team (AIPT)” when prompted.

If you are a provider and have pharmacy claim or prescription drug prior authorization concerns, please call the MMA Pharmacy Help Desk:
(800) 424-7895, Option 2 for Prescribers

If you are a provider and have questions about the Arkansas Payment Improvement Initiative (APII), please contact the APII Help Desk:
In-state toll-free:
(866) 322-4696
Local and out-of-state:
(501) 301-8311

General Information describes Arkansas Medicaid’s organization and services.

Provider Information is a collection of tools for individuals and organizations that provide health care services to Arkansas Medicaid beneficiaries.

Consumer Information is a guide to applying for and using Medicaid benefits in Arkansas.

Research Tools organizes statistical and other database tools in one convenient spot.

Welcome to Arkansas Medicaid

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Timely Information from Arkansas Medicaid

All systems are currently online.

820 – Capitation Payment Report
Added 11/21/17
We are aware of an issue that some providers have not received their 820 Capitation Payment report. We are working on a resolution at this time. Additional information concerning this issue will be posted on Front Line and on the provider portal.

Need Help from DXC?
Updated 11/20/17
Our Provider Assistance Center and EDI Support Center are open from 6:00 a.m. to 6:00 p.m. Monday through Friday.Need help?

EDI, PAC, Provider Enrollment, and AIPT share the same convenient phone numbers:
(800) 457-4454 in-state toll-free or
(501) 376-2211 local and out-of-state.

If you need to call the EDI Support Center for assistance, please be prepared with the following information to expedite research:

  • Your provider number(s)
  • Your trading partner number(s)
  • Your method of submission – portal, PES, upload via the portal or secure website, vendor system/billing company/clearinghouse

Also, please have the person most familiar with the electronic billing and expected responses contact the EDI Support Center.

For more help making the transition, Front Line is the place for MMIS information. Visit the Front Line webpage for details today! (HTML, new window)

Claim Submission Cutoff
Updated 11/16/17
Claims must be submitted by 6:00 p.m. each Friday in order to be included in the weekly financial cycle. Your claims must be included in the financial cycle to pay the following week.

MAPIR Back Online and Accepting Program Year 2017 Applications
Added 11/8/17
MAPIR is back online and accepting 2017 applications in the new HealthCare Provider Portal. If you haven’t already registered for the portal, access Critical Information Regarding Portal Registration and the New MMIS. (HTML, new window)

For Program Year 2017 Applications: The Meaningful Use (MU) EHR reporting period is a minimum of any continuous 90-days between January 1 and December 31, 2017. If this is your first time reporting MU, then you must report 90-days of Clinical Quality Measures (CQM).

If you have already received a payment for meeting MU prior to program year 2017, you must report a full year of Clinical Quality Measures (CQM). You can start your application now; however, you will need to wait until January 1, 2018 or later to complete the CQM portion of your application.

If you have questions or concerns, then please contact the Arkansas Incentive Payment Team (AIPT) at

Current Demonstration Waiver Projects
The Division of Medical Services will provide public notice and allow input processes for its intent to submit written applications, renewals or amendments to any 1115(a) demonstration waiver projects that will be sent to the Centers of Medicare and Medicaid Services. Learn more about current demonstration waiver projects.

Arkansas Health Care Payment Improvement Initiative
Get more information about the Arkansas Health Care Payment Improvement Initiative. (HTML, new window)

Arkansas Medicaid Reports and Data for Public Access

EHR Incentive Payment Program
You may be eligible for incentive payments or reimbursements of up to $63,750 from Medicaid to help offset the cost associated with implementing an electronic health record system. To find out if you are eligible, use the following links:

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