Arkansas Medicaid logo Home | General | Provider | Consumer | Research | Site Map | Provider Training
Arkansas DMS contacts

Arkansas Division of Medical Services Contacts

Arkansas Division of Medical Services
Department of Human Services
Donaghey Plaza South
P. O. Box 1437, Slot S401
Little Rock, Arkansas 72203-1437

Arkansas Medicaid contacts are listed below. Click the name to send email. All telephone and fax numbers are in area code (501).

Arkansas Medicaid Beneficiaries
Customer Services for
1. Coverage
2. Bills
3. Beneficiary denial letters
4. Other services
1-800-482-5431 in-state toll-free
or
682-8501 local and out-of-state

Monday through Friday 8 a.m. until 4:30 p.m.
Customer Services for
1. Lost or non-receipt of Medicaid cards
2. Eligibility
3. County DHS problems
1-800-482-8988 in-state toll-free
or
682-8233 local and out-of-state

Monday through Friday 8 a.m. until 4:30 p.m.
Magellan Pharmacy Call Center 1-800-424-7895
Beneficiary Support - Option 3
Web Support - Option 4, then Option 1

Call center hours are Monday through Friday 6 a.m. until 5 p.m.
Web support hours are Monday through Friday 7 a.m. until 7 p.m.
Spanish interpreter 1-800-482-8988 in-state toll-free
or
682-1661 local and out-of-state

de lunes a viernes 8 a.m. hasta las 4:30 p.m.

Arkansas Medicaid Providers
Arkansas Incentive Payment Team (AIPT), Electronic Data Interchange (EDI), Provider Assistance Center (PAC), and Provider Enrollment 1-800-457-4454 in-state toll-free
or
376-2211 local and out-of-state

Monday through Friday 8 a.m. until 5:00 p.m.
Magellan Pharmacy Call Center 1-800-424-7895
Pharmacy Support - Option 1
Prescriber Support - Option 2
Web Support - Option 4, then Option 1

Fax: 800-424-7976

Call center hours are Monday through Friday 6 a.m. until 5 p.m.
Web support hours are Monday through Friday 7 a.m. until 7 p.m.
Third-Party Liability Unit (501) 537-1070 local and out-of-state
(501) 682-1644 Fax
P.O. Box 1437, Slot S296
Little Rock, AR 72203-1437

Monday through Friday 8 a.m. until 5:00 p.m.
Name / Title Voice / Fax Mail Slot
Dawn Stehle
Director,
Division of Medical Services
V: 683-4997
F: 682-1197
S-401
Suzanne Bierman
Assistant Director,
Medical Services
V: 320-6003
F: 682-8873
S-401
Lynn Burton
Business Operations Manager,
Provider Reimbursement
V: 682-1857
F: 682-3889
S-416
Anita Castleberry
Business Operations Manager,
Utilization Review and Behavioral Health Programs
V: 682-8154
F: 682-8013
S-413
Cathy Coffman
Nurse Manager,
Utilization Review and Medical Programs
V: 537-1670
F: 682-8013
S-413
Tina Coutu
Business Operations Manager,
Financial Activities
V: 537-2195
F: 682-2263
S-416
Michael Crump
Assistant Director of Operations,
Administrative Support
V: 537-3430
F: 682-2263
S-416
Jason Derden
Pharmacy Administrator,
Arkansas Medicaid Pharmacy Program
V: 683-4120
F: 683-4124
S-415
Sharon Donovan
Business Operations Manager,
Health Care Innovation
V: 396-6003
F: 682-6706
S-416
James Gallaher
Business Operations Manager,
Health Care Innovation
V: 396-6364
F: 682-6706
S-425
Frank Gobell
Business Operations Manager,
Long Term Care - Regulations and Data
V: 320-6017
F: 682-1197
S-409
William Golden
Medical Director,
Division of Medical Services
V: 320-6490
F: 682-1197
S-401
Ward Hanna
Business Operations Manager,
Provider Management and Vision and Dental Programs
V: 320-6201
F: 682-1197
S-410
Tami Harlan
Deputy Director,
Division of Medical Services
V: 682-8330
F: 682-1197
S-401
Judy Johnston
Nurse Manager,
Survey and Certification Enforcement
V: 320-6249
F: 682-6171
S-404
Brian Jones
Medical Assistance Manager,
Institutional and Non-Institutional Provider Reimbursement
V: 537-2064
F: 682-3889
S-416
Tracy Mitchell
Medicaid Data Security Administrator,
Medicaid Information Management
V: 396-6171
F: 682-5318
S-417
Lech Matuszewski
Policy Research Director,
Patient-Centered Medical Home and Transportation Programs
V: 320-6220
F: 682-1197
S-410
David McMahon
Assistant Director,
Administrative Services and Chief Financial Officer
V: 396-6421
F: 682-5318
S-416
Laurence Miller
Senior Psychiatrist,
Division of Medical Services
V: 683-4120
F: 683-4124
S-415
Doug Nelson
Medical Assistance Manager,
Provider Management and Dental and Vision Programs
V: 320-6493
F: 682-8304
S-410
Brad Nye
Business Operations Manager,
Program Development and Quality Assurance
V: 320-6425
F: 682-2480
S-295
Maggie Newton
Business Operations Manager,
Health Care Innovation
V: 320-6488
F: 682-6706
S-416
Tom Parsons
Medical Assistance Manager,
LTC Provider Reimbursement
V: 537-2066
F: 682-3889
S-416
Roger Patton
Professional Services Manager,
Health Care Innovations
V: 320-6540
F: 683-5318
S-417
Sherri Proffer
Nurse Manager,
Assisted Living Facilities/Residential Care Facilities and Eligibility Determinations
V: 320-6192
F: 682-8551
S-406
Carol Shockley
Assistant Director,
Long Term Care
V: 682-8485
F: 682-1197
S-409
Brenda Sliger
DMS Program Manager and
Assistant to Deputy Director,
Division of Medical Services
V: 682-8329
F: 682-1197
S-401
Mary Beth Sparks
Administrative Assistant,
Division of Medical Services
V: 683-4997
F: 682-1197
S-401
Tim Taylor
Assistant Director and AME PMO Director,
Medicaid Information Management
V: 320-6538
F: 682-8873
S-416
Shelley Tounzen
Public Information Coordinator,
Health Care Innovation
V: 320-6419
F: 682-6706
S-416
Cecilia Vinson
Nurse Manager,
Minimum Data Set
V: 320-6438
F: 682-6171
S-409