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Arkansas Medicaid supports healthy initiatives for improving the lives of Arkansans. To read more about some of these programs, click the links below. The links will open in new windows. To return to this site, close the window.

Arkansas Governor's Council on Fitness

Camp iRock

Stamp Out Smoking

EDI, PAC, Provider Enrollment, and AIPT now share the same convenient phone numbers:
In-state toll-free:
(800) 457-4454
Local and out-of-state:
(501) 376-2211

Select option 0 for "Other inquiries" and then option 1 for "EDI Support Center" when prompted.

Select option 0 for "Other inquiries" and then option 2 for "Provider Assistance Center" when prompted.

Select option 0 for "Other inquiries" and then option 3 for "Provider Enrollment" when prompted.

Select option 0 for "Other inquiries" and then option 4 for "Arkansas Incentive Payment Team (AIPT)" when prompted.

If you are a provider and have pharmacy claim or prescription drug prior authorization concerns, please call the Prescription Drug PA Help Desk:
In-state toll free:
(800) 707-3854
Local and out-of-state:
(501) 374-6609 x 500 
Voice Response System (VRS)
(800) 806-6181

If you are a provider and have questions about the Arkansas Payment Improvement Initiative (APII), please contact the APII Help Desk:
In-state toll-free:
(866) 322-4696
Local and out-of-state:
(501) 301-8311


General Information describes Arkansas Medicaid's organization and services.

Provider Information is a collection of tools for individuals and organizations that provide health care services to Arkansas Medicaid beneficiaries.

Consumer Information is a guide to applying for and using Medicaid benefits in Arkansas.

Research Tools organizes statistical and other database tools in one convenient spot.

Welcome to Arkansas Medicaid

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Timely Information from Arkansas Medicaid

All systems are currently online.

New Pharmacy Vendor Fax Numbers Effective 3/14/15
Added 2/27/15
As of March 14, 2015, the Arkansas Medicaid Pharmacy Program will be transitioning to a new point-of-sale pharmacy claims system managed by Magellan Medicaid Administration (MMA). This system change will impact the fax numbers for submissions of Prior Authorization (PA) requests. Please make note of the new fax numbers so you do not experience a delay in reviewing your request(s).

View or print the new fax number bulletin. (Word, new window)

New Arkansas Medicaid Pharmacy Vendor Effective 3/14/15
Added 1/23/15
Magellan Medicaid Administration will assume administrative operation of the Medicaid Pharmacy program for the State of Arkansas and take over operations from the current administrating company, Hewlett-Packard (HP) on March 14, 2015. At that time, pharmacies will submit all Arkansas Medicaid Pharmacy claims for payment through the new pharmacy vendor’s system. The new system will provide point-of-sale (POS) claims processing.

Pharmacies are encouraged to contact their software vendors to assure they are aware of this transition and the availability of a new NCPDP Payer Sheet for Arkansas Medicaid. (Word, new window) You will need to work with your vendor to assure your pharmacy practice system is on track to populate claims with the updated routing and claim field information so that claims will reach the new processing system when you fill prescriptions on and after 3/14/2015.

View or print the latest provider memorandum regarding the transition to Magellan. (Word, new window)

New HP Telephone System
Added 12/11/14
The transition of HP’s new telephone system began on 12/15/14. You may notice new direct-dial phone numbers in the emails of HP employees with whom you communicate regularly. Until the full telephone system implementation is complete, providers will have the ability to reach their contacts with the old and new telephone numbers. We welcome the opportunity to test the new system. The main phone number (501) 374-6608 and the toll-free number 1-800-457-4454 will remain in use after implementation.

TEFRA Renewal
Added 8/12/14
The Arkansas Department of Human Services (DHS), Division of Medical Services (DMS) is providing public notice of its intent to submit to the Centers of Medicare and Medicaid Services (CMS) a written application to request a renewal of the TEFRA-like 1115 (a) demonstration waiver project for an additional three years from January 1, 2015, through December 31, 2017. Without a renewal, the TEFRA-like demonstration project is scheduled to end on December 31, 2014.

Get more information regarding the public notice and the TEFRA Renewal.

Proposed Amendment to Health Care Independence (aka Private Option) 1115 waiver
Added 8/1/14
The Arkansas Department of Human Services (DHS), Division of Medical Services (DMS) is providing public notice of its intent to submit to the Centers of Medicare and Medicaid Services (CMS) a written request to amend the Health Care Independence 1115 Demonstration waiver and to hold public hearings to receive comments on the amendments to the Demonstration.

Get more information regarding the public notice and the proposed amendment to 1115 Waiver special terms and conditions.

Post-Award Forum for Arkansas Health Care Independence (aka Private Option) Program
Added 7/11/14
On Friday, June 13, the Arkansas Department of Human Services (DHS) held a Post-Award Forum to provide the public with an opportunity to offer comment on the progress of the Arkansas Health Care Independence Program (commonly known as the Private Option).

Read the comments and review the Post-Award Forum transcript.

Insurance Cards for Private Option Enrollees
Added 1/3/14
Private Option enrollees will not receive Medicaid ID cards but will receive insurance cards from their private health plan issuers. Private Option enrollees will use their private insurance cards to access medical services. Medicaid will provide limited supplemental services for Private Option enrollees, including Early and Periodic Screening, Diagnosis, & Treatment (EPSDT) for 19 and 20 year olds and non-emergency transportation. These services can be accessed using the Medicaid ID number that was sent to the Private Option enrollee in the plan enrollment notice. The Medicaid ID number can be used for retroactive coverage and interim coverage from the eligibility approval date until the date that the qualified health plan takes effect.

Newly eligible adults that are exempt from participation in the Private Option (e.g. medically frail individuals) will be enrolled in fee-for-service Medicaid and will receive a Medicaid ID card.

Frequently Asked Questions about the Arkansas Health Care Independence Program
Added 9/30/13
View or print frequently asked questions about the Arkansas Health Care Independence Program. (PDF, new window)

Arkansas Medicaid Reports and Data for Public Access

Arkansas Health Care Payment Improvement Initiative
Get more information about the Arkansas Health Care Payment Improvement Initiative. (HTML, new window)

EHR Incentive Payment Program
You may be eligible for incentive payments or reimbursements of up to $63,750 from Medicaid to help offset the cost associated with implementing an electronic health record system. To find out if you are eligible, use the following links:

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