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Arkansas DMS contacts

Arkansas Division of Medical Services Contacts

Arkansas Division of Medical Services
Department of Human Services
Donaghey Plaza South
P. O. Box 1437, Slot S401
Little Rock, Arkansas 72203-1437

Arkansas Medicaid contacts are listed below. Click the name to send
e-mail. All telephone and fax numbers are in area code (501).

  • Arkansas Medicaid Beneficiary call centers are open
    Monday through Friday 8 a.m. until 4:30 p.m.
  • Arkansas Medicaid Provider call centers are open
    Monday through Friday 8 a.m. until 5:00 p.m. unless otherwise noted.

Arkansas Medicaid Beneficiaries

Customer Services for 
1.  Coverage
2.  Bills
3.  Beneficiary denial letters
4.  Other services

1-800-482-5431 in-state toll-free 
or
682-8501 local and out-of-state

Customer Services for 
1.  Lost or non-receipt of Medicaid cards
2.  Eligibility 
3.  County DHS problems

1-800-482-8988 in-state toll-free 
or
682-8233 local and out-of-state

Spanish interpreter

1-800-482-8988 in-state toll-free 
or
682-1661 local and out-of-state

Arkansas Medicaid Providers

Arkansas Incentive Payment Team (AIPT), Electronic Data Interchange (EDI), Provider Assistance Center (PAC), and Provider Enrollment

1-800-457-4454 in-state toll-free 
or
376-2211 local and out-of-state

Prescription Drug PA Help Desk

(800) 707-3854 in-state toll-free 
or
(501) 374-6609 x 500 local and out-of-state

Voice Response System (VRS)

(800) 806-6181
Available 24 hours a day 7 days a week except for brief maintenance periods

Name

Title

Phone

Fax

Mail Slot

Andrew Allison

Director,
Division of Medical Services

683-4997

682-1197

S-401

Suzanne Bierman

Assistant Director,
Coordination of Coverage

320-6003

682-8873

S-416

Suzette Bridges

Assistant Director,
Pharmacy

683-4120

683-4124

S-415

Lynn Burton

Business Operations Manager,
Provider Reimbursement

682-1857

682-3889

S-416

Alisa Carter

Medicaid Data and Privacy Administrator,
Office of Policy and Legal Services

320-6225

682-8639

S-260

Anita Castleberry

Business Operations Manager,
Behavioral Health Programs

682-8154

682-8013

S-420

Lee Clark

Business Operations Manager,
Health Care Innovation

320-6475

682-6706

S-416

Michael Crump

Business Operations Manager,
Third Party Liability

537-3430

682-1644

S-296

Renee Davison

Program Administrator,
Criminal Background and Certified Nursing Assistant Training

320-6188

682-8551

S-405

Rosemary Edgin

Nurse Manager,
Utilization Review and Medical Programs

682-8464

682-8013

S-413

Frank Gobell

Business Operations Manager,
Long Term Care - Regulations and Data

682-6298

682-1197

S-409

William Golden

Medical Director,
Division of Medical Services

320-6490

682-1197

S-401

Ward Hanna

Business Operations Manager,
Provider Management and Vision and Dental Programs

320-6201

682-1197

S-410

Drenda Harkins

Assistant Director,
Medicaid Information Management

320-6232

682-5318

S-416

Tami Harlan

Assistant Director,
Policy, Programs and Contracts Oversight Unit

320-6421

682-8013

S-413

Glenda Higgs

Business Operations Manager,
Program Development and Quality Assurance

320-6425

682-2480

S-295

Judy Johnston

Nurse Manager,
Survey and Certification Enforcement

320-6249

682-6171

S-404

Brian Jones

Medical Assistance Manager,
Institutional and Non-Institutional Provider Reimbursement

537-2064

628-3889

S-416

Lech Matuszewski

Business Operations Manager,
Patient-Centered Medical Home and Transportation Programs

320-6220

682-1197

S-410

Judith E. McGhee

Medical Director,
Utilization Review and Medical Programs

682-9868

682-8013

S-412

Laurence Miller

Senior Psychiatrist,
Pharmacy

683-4120

683-4124

S-415

Doug Nelson

Medicaid Management Information System Manager,
Medicaid Information Management

320-6493

682-8873

S-417

Sheena Olson

Assistant Director,
Program and Provider Management

320-6110

682-1197

S-410

Tom Parsons

Medical Assistance Manager,
LTC Provider Reimbursement

537-2066

682-3889

S-416

Roger Patton

Information Systems Manager,
Coordination of Coverage

320-6540

683-5318

S-417

Sherri Proffer

Nurse Manager,
Assisted Living Facilities/Residential Care Facilities and Eligibility Determinations

320-6192

682-8551

S-406

Carol Shockley

Assistant Director,
Long Term Care

682-8487

682-1197

S-409

Brenda Sliger

Administrative Assistant,
Division of Medical Services - Chief Operating Officer

682-8329

682-1197

S-401

Victor Sterling

Medicaid Data Analytics Manager,
Medicaid Information Management

320-6539

682-5318

S-417

Marilyn Strickland

Chief Operating Officer,
Division of Medical Services

682-8330

682-1197

S-401

Tim Taylor

PMO Deputy Director,
Medicaid Information Management

320-6538

682-8873

S-416

Shelley Tounzen

Business Operations Manager,
Health Care Innovation

320-6419

682-6706

S-416

Cecilia Vinson

Nurse Manager,
Minimum Data Set

320-6438

682-6171

S-409

Dawn Zekis

Assistant Director,
Health Care Innovation

683-0173

682-8873

S-416