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Provider training

Provider Training

Web-Based Training Opportunities
Training Materials From Past Workshops
Arkansas Medicaid Billing Guides
Arkansas Medicaid Billing Tips

Arkansas Medicaid is committed to helping providers understand billing policy and successful claims submission. With these priorities in mind, we offer opportunities to increase your knowledge throughout the year and in a variety of locations and formats. Electronic training documents are also available for download below.

NOTE: The documents available for download will open in a new window. These documents require Adobe® Acrobat Reader, Microsoft® PowerPoint or Microsoft® Word to view or print the files. If you click a link and the document doesn't open, download the Acrobat Reader, download the PowerPoint viewer, or download the Word viewer free so that you can view or print the documents.

Web-Based Training Opportunities

Are you and your staff confused or frustrated by Medicaid billing policy, the claim submission process or Provider Electronic Solutions (PES) software? Are you unable to travel to Medicaid training workshops held throughout the year at various locations? If you answered “yes” to either question, a web-based training workshop is for you! Now you can attend a class without leaving your office. The Arkansas Division of Medical Services, HP Enterprise Services and BreastCare invite you to attend via a web-based classroom environment. The classes are designed to help you:

  • with software set-up for prompt and accurate billing,
  • understand fundamentals of the claim submission process, issues surrounding claim denials and actions you can take to prevent future denials,
  • set up and use PES to submit claims,
  • register for and use WebRA and
  • understand billing policy for your specialty.

If you have any questions, issues or concerns related to web-based training, please e-mail Karen Young at

Register to Attend a Web-Based Training Session

To register, select the date you wish to participate in an online session. New class dates are added often; check back soon if those listed don’t work for your schedule. These links will open in a new window. To return to this page, close the window.

Class Date Time
Billing 101 (includes Arkansas Medicaid Passwords and WebRA) 6/9/15 10:00 a.m. - 12:00 p.m.
BreastCare Billing 101 (includes accessing the BreastCare billing booklet, BreastCare website, reporting your NPI, using DDE (Direct Data Entry), accessing your WebRA and more)  —  —
PES Billing 101 and Direct Data Entry (DDE) Demonstration 5/21/15
(Please note: this class was rescheduled from May 14)
10:00 a.m. - 12:00 p.m.

10:00 a.m. - 12:00 p.m.
10:00 a.m. - 12:00 p.m.
Occupational, Physical, and Speech Therapy Retrospective Review and Billing
6/16/15 10:00 a.m. - 12:00 p.m.

Once you have registered, an e-mail will be sent to you explaining how to attend your web-based training session. You will receive this email one day prior to your training. Please contact the HP Virtual Trainer if you do not receive this email.

After you have completed the class, please give us your feedback! Complete the web-based training evaluation form. (HTML, new window)

Training Materials From Past Workshops

The following documents can be a helpful resource in your office. You may find these handouts useful if you were unable to attend one of these training sessions.

Presentation File Name File Size PDF
File Name
File Size
2014 Annual Medicaid Workshop Presentation – Arkansas Health Care Independence Program ARHealthCare
790k ARHealthCare
2014 Annual Medicaid Workshop Presentation – Arkansas Foundation for Medical Care (AFMC) Episodes of Care AFMC-EpisodesofCare.ppt 1.6MB AFMC-EpisodesofCare.pdf 683k
2014 Annual Medicaid Workshop Presentation – Arkansas Foundation for Medical Care (AFMC) Patient-Centered Medical Home AFMC-PCMH.ppt 3.4MB AFMC-PCMH.pdf 498k
2014 Annual Medicaid Workshop Presentation – Claims Submission and Adjustments and Voids Claims-Annual
3MB Claims-Annual
2014 Annual Medicaid Workshop Presentation – Dental Dental-Annual
4.2MB Dental-Annual
2014 Annual Medicaid Workshop Presentation – Provider Enrollment Enroll-Annual
4.7MB Enroll-Annual
2014 Annual Medicaid Workshop Presentation – QSource Medicaid Retrospective Therapy Review QSource-Therapy.ppt 7MB QSource-Therapy.pdf 1.7MB
Arkansas Medicaid WebRA Workshop Presentation WebRA.ppt 2.4MB WebRA.pdf 1.1MB
BreastCare Billing 101 Presentation BreastCare.ppt  14MB BreastCare.pdf 2.3MB
CMS-1500 Form Version 2/12 Handout CMS-1500_handout.doc 149k CMS-1500_handout.pdf
Department of Medical Services - Patient-Centered Medical Home and Arkansas Payment Improvement Initiative Presentation  –  – HPworkshop13.pdf 1.2MB
Division of Aging and Adult Services - Quality Assurance Presentation DAAS-QA.ppt 532k DAAS-QA.pdf 820k
ElderChoices/Alternatives for Adults with Physical Disabilities Overview of Eligibility Process Workshop Presentation ELDERAAPD-
Federal Deficit Reduction Act (DRA) Workshop Presentation DRA.ppt 5.5MB DRA.pdf 5MB
Health Care Payment Improvement Initiative Home and Community Based Services Public Stakeholder Discussion Presentation TheFutureasWe
4.6MB TheFutureasWe
Long Term Care Electronic Cost Reports User Guide  –  – LTCcostReports
National Provider Identifier (NPI) Presentation  –  – NPI.pdf 69k
Provider Portal Password Self-Help Guidelines  –  – Password

Arkansas Medicaid Billing Guides

Billing guides are available to help you with Arkansas Medicaid billing, claim submission and eligibility verification.

Guide File Name File Size PDF
File Name
File Size
Eligibility Verification Training Eligibility2013.ppt 9.6MB Eligibility2013.pdf 1.9MB
Fundamentals for Success: Billing Arkansas Medicaid FundamentalsProf.ppt 3.3MB FundamentalsProf.pdf 798k
How to Use DDE Professional Billing DDEProBill.ppt 2.6MB DDEProBill.pdf 2MB
How to Use DDE Professional Billing for Alternative Care Providers ProfBillingAltCare
1.9MB ProfBillingAltCare
Internet Submitter Registration, Self Service Area and WebBBS User Guides UserGuide_Submitter
5.4MB  –  –
Introduction to Billing 101 Billing101.ppt 15MB Billing101.pdf 3.6MB
PES Professional Billing Guide PESPro12.ppt 3.8MB PESPro12.pdf 2.1MB
Substance Abuse Treatment Services (SATS) SATS.ppt 1.5MB SATS.pdf 782k
Therapy Retrospective Review and Billing 101 TherapyBilling101.ppt 4.3MB TherapyBilling101.pdf 1.8MB
WebBBS Instruction Guide WebBBS_instruction
2MB  –  –
WebBBS Submitter Passwords Passwords.doc 95k Passwords.pdf 108k

Arkansas Medicaid Billing Tips

Billing Tips File Name File Size PDF File Name PDF File Size
Durable Medical Equipment/Prosthetics BillingTipsDME.doc 611k BillingTipsDME.pdf 410k
Hospital BillingTipsUBClaims
2.2MB BillingTipsUBClaims
Occupational, Physical, and Speech Therapy Services BillingTipsTherapy
702k BillingTipsTherapy
Rural Health Clinic BillingTipsRurlHlth.doc 598k BillingTipsRurlHlth.pdf 338k