Arkansas Medicaid logo Home | General | Provider | Consumer | Research | Site Map | Provider Training
What's new for Arkansas Medicaid providers

What’s New for Arkansas Medicaid Providers

Content updated June 16, 2017

All systems are currently online.

Page Contents

eClinical Works Error Message
Request to Amend Arkansas Works Demonstration Waiver
Change to Medicare Cards Coming Soon
Continued Effort: Policy Update Notifications Going “Paperless” in 2016
Monthly System Maintenance
Billing Bulletins
PES Trouble-Shooting Notes
Notices of Rule Making
New Provider Manual Updates
New RA Messages

eClinical Works Error Message

Added 6/6/17
Eligible Hospitals and Eligible Professionals who used eClinical Works from August 2016 to December 2016 (attesting to Meaningful Use Objective four and five for Program Year 2016), please see CMS FAQ 6097 regarding certified EHR technology with a flawed method of calculation for Meaningful Use attestation. (HTML, new window).

Request to Amend Arkansas Works Demonstration Waiver

Updated 5/19/17
The Arkansas Department of Human Services, Division of Medical Services is providing public notice of its intent to submit to the Centers of Medicare and Medicaid Services a written request to amend the Arkansas Works 1115 Demonstration waiver and to hold public hearings to receive comments on the amendments to the Demonstration.

The State will request amendments to the Arkansas Works 1115 Demonstration waiver to:

  1. limit Arkansas Works income eligibility to individuals with incomes less than or equal to 100% of the federal poverty level (FPL);
  2. institute work requirements as a condition of Arkansas Works eligibility;
  3. eliminate the Arkansas Works employer-sponsored insurance (ESI) premium assistance program; and
  4. implement its waiver of retroactive eligibility on or after July 1, 2017.

Public comments may be submitted until midnight on Sunday, June 18, 2017. Comments may be submitted by email to hciw@arkansas.gov or by regular mail to
PO Box 1437, S-295,
Little Rock, AR 72203-1437.

The complete version of the current draft of the Demonstration application is available for public review along with the public notice announcing dates, times and locations for the public hearings. View or print both documents.

Change to Medicare Cards Coming Soon

Added 4/12/17
The Medicare Access and CHIP Reauthorization Act (MACRA) of 2015 mandates the removal of the SSN-based HICN from Medicare cards to address the current risk of beneficiary medical identity theft. Per the legislative requirement, CMS must mail out all Medicare cards with the new Medicare Beneficiary Identifier (MBI) by April 2019.

Will your practice management system need to make any changes to use the new MBI? If so, you’ll need to make those changes and test them from October 2017 until April 2018.

Get additional information about the new Medicare cards. (HTML, new window)

Stay tuned for additional information to learn about system updates and requirements, along with dates to remember.

Continued Effort: Policy Update Notifications Going “Paperless” in 2016

Updated 6/24/16
In an effort to end paper mail-outs and begin electronic-only notifications of provider documentation, Arkansas Medicaid is still needing some providers to respond to the request for email addresses. To be more fiscally and environmentally responsible, notifications will be sent by email, and access to these documents will be available here on the “What’s New for Arkansas Medicaid Providers” webpage.

A second provider letter and form requesting an updated email address has been mailed. Thank you if you have already responded. If you still need to update your business email address (a generic email address that more than one person can access), please complete the Provider Address Change Form (DMS-673) (Word, new window) and submit it to the Provider Enrollment Unit by mail or fax.

Medicaid Provider Enrollment Unit
P.O. Box 8105
Little Rock, AR 72203-8105
Fax: (501) 374-0746

When providing your email address:

  • Use a generic email address that more than one person can access (e.g., xyzclinic@yahoo.com instead of janedoe@yahoo.com). Email addresses often become outdated when an individual leaves a practice or clinic.
  • You must notify the Division of Medical Services Medicaid Provider Enrollment Unit if any information changes.
  • Make sure the email address will accept email from hpe.com. You may have to instruct your network administrator or email provider to accept emails from hpe.com. Arkansas Medicaid sends email in bulk and some email services block bulk email unless instructed otherwise.
  • If Internet access is not yet available in your area, please write “no access” in the email field of the Provider Address Change Form (DMS-673).

Monthly System Maintenance

System maintenance will be performed from 10:00 p.m. to 2:00 a.m. on the first and third Saturday of each month. During the maintenance period, you will not be able to verify eligibility interactively; however, you will still be able to enter claims and check eligibility through Arkansas Medicaid’s website. Batch transactions received during this period will be held in queue and will be processed as soon as maintenance is complete. Pharmacy claims will not be affected.

Billing Bulletins

For the latest billing news, see Billing Bulletins.

PES Trouble-Shooting Notes

If you’re having trouble using Provider Electronic Solutions software, please see PES Trouble-Shooting Notes.

Notices of Rule Making

Added 6/16/17
Arkansas Medicaid released a notice of rule making for all providers regarding 2017 Healthcare Common Procedure Coding System Level II (HCPCS) Code Conversion and Code on Dental Procedures and Nomenclature (CDT) Conversion. View or print NOTICE-002-17. (Word, new window)

Arkansas Medicaid released a notice of rule making for all providers regarding 2017 Current Procedural Terminology (CPT®) Code Conversion. View or print NOTICE-001-17. (Word, new window)

New Provider Manual Updates

Added 6/16/17
Arkansas Medicaid released a Child Health Management Services (CHMS) provider manual update. View or print the CHMS-1-16 transmittal letter. (Word, new window)
View or print changes to the CHMS provider manual. (Word, new window)

Arkansas Medicaid released an Inpatient Psychiatric provider manual update. View or print the INPPSYCH-3-16 transmittal letter. (Word, new window)
View or print changes to the Inpatient Psychiatric provider manual. (Word, new window)

Arkansas Medicaid released a Licensed Mental Health Practitioner provider manual update. View or print the LMHP-2-16 transmittal letter. (Word, new window)
View or print changes to the Licensed Mental Health Practitioner provider manual. (Word, new window)

Arkansas Medicaid released an Occupational, Physical, and Speech Therapy Services provider manual update. View or print the THERAPY-1-16 transmittal letter. (Word, new window)
View or print changes to the Occupational, Physical, and Speech Therapy Services provider manual. (Word, new window)

Arkansas Medicaid released a new Outpatient Behavioral Health Services (OBHS) provider manual. View or print the OBHS-New-16 transmittal letter. (Word, new window)
View or print the new Outpatient Behavioral Health Services provider manual. (Word, new window)

Arkansas Medicaid released a Rehabilitative Services for Persons with Mental Illness (RSPMI) provider manual update. View or print the RSPMI-4-16 transmittal letter. (Word, new window)
View or print changes to the RSPMI provider manual. (Word, new window)

Arkansas Medicaid released a Substance Abuse Treatment Services provider manual update. View or print the SATS-2-16 transmittal letter. (Word, new window)
View or print changes to the Substance Abuse Treatment Services provider manual. (Word, new window)

Added 6/9/17
Arkansas Medicaid released an ARKids First-B provider manual update. View or print the ARKIDS-2-16 transmittal letter. (Word, new window)
View or print changes to the ARKids First-B provider manual (2-16). (Word, new window)

Arkansas Medicaid released an ARKids First-B provider manual update. View or print the ARKIDS-3-16 transmittal letter. (Word, new window)
View or print changes to the ARKids First-B provider manual (3-16). (Word, new window)

Arkansas Medicaid released a Developmental Day Treatment Clinic Services (DDTCS) provider manual update. View or print the DDTCS-1-16 transmittal letter. (Word, new window)
View or print changes to the DDTCS provider manual. (Word, new window)

Arkansas Medicaid released a School-Based Mental Health Services provider manual update. View or print the SBMH-1-16 transmittal letter. (Word, new window)
View or print changes to the School-Based Mental Health Services provider manual. (Word, new window)

New RA Messages

Added 6/9/17
Arkansas Medicaid released an RA message to Eligible Hospital and Eligible Professional providers. View the RA message regarding eClinical Works Error Message. (Word, new window)