Content updated October 2016
The Arkansas Healthcare Payment Improvement Initiative team is here to help you.
Help Desk Representatives assist medical providers participating in the Arkansas Payment Improvement Initiative in interpreting and researching report information generated as a result of the initiative via phone calls and email correspondence.
Call the Help Desk at (501) 301-8311 or toll free (866) 322-4696. You can also email at ARKPII@hpe.com with your questions regarding the initiative. (Claims and billing questions should be directed to the Provider Assistance Center.)
Provider Representatives visit providers around the state to answer questions and address concerns about the Arkansas Payment Improvement Initiative and encourage practices not enrolled in the PCMH program to join in. While in the Little Rock office, they schedule physician visits, answer email queries from providers, and assist with research requests.