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Implementing a Change for the Better

New MMIS 101

The Arkansas Department of Human Services (DHS) is pleased to announce the delivery of a new Arkansas Medicaid Management Information System (MMIS) in the last quarter of 2017. Arkansas Medicaid providers and beneficiaries rely on a MMIS for provider enrollment, beneficiary eligibility and claims processing. If you submit Arkansas Medicaid claims, they will be processed through this new system. The new MMIS will bring cutting-edge technology to DHS, Arkansas Medicaid providers and beneficiaries.

Check this page often for the latest alerts and important information regarding implementation and for opportunities to learn about the new MMIS. The more you know, the smoother your transition will be. The new MMIS and Healthcare Portal will offer many features such as personalization and @neTouch to make your workflow effective, efficient and accurate. The success of the new MMIS depends on your satisfaction as an Arkansas Medicaid provider.


Added 6/22/17
A new issue of the ARMedicaid Insider has been released. View or print Volume 2, Issue 4 now. (PDF, new window)

Get ready for Go-live!
Updated 6/22/17
Early HealthCare Provider Portal registration will begin in September 2017. When registration becomes public, Arkansas Medicaid providers will be able to register for provider portal access and assign delegate access. All provider portal functionality will be open after Go-live.

Registering for access and assigning delegates proper access are a provider’s first steps to begin using the new healthcare provider portal. We encourage providers to attend training sessions in preparation of the portal registration opening. Understanding the portal registration process and delegate access options will be covered in the workshops and will help ensure your success with the new provider portal.

If you have a billing company, they will need to enroll as a trading partner and can also register to use the new portal. You will need to contact your billing company using this trading partner letter to notify them of the upcoming change.

Schedule your training today and get ready to register!

Change to Medicare Cards Coming Soon
Added 4/12/17
The Medicare Access and CHIP Reauthorization Act (MACRA) of 2015 mandates the removal of the SSN-based HICN from Medicare cards to address the current risk of beneficiary medical identity theft. Per the legislative requirement, CMS must mail out all Medicare cards with the new Medicare Beneficiary Identifier (MBI) by April 2019.

Will your practice management system need to make any changes to use the new MBI? If so, you’ll need to make those changes and test them from October 2017 until April 2018.

Get additional information about the new Medicare cards. (HTML, new window)

Stay tuned for additional information to learn about system updates and requirements, along with dates to remember.

Added 3/22/17
A new issue of the ARMedicaid Insider has been released. View or print Volume 2, Issue 3 now. (PDF, new window)

Added 3/1/17
MMIS provider workshop registration is now open. Get more information and learn how to reserve your place today!

Added 10/28/16
Important, timely information about the implementation project and its impact on you will be posted here, including links to all mailings to come about the new Healthcare Portal.


When will the new MMIS become available?

The new MMIS will be available in the last quarter of 2017.

How can I learn more about the new MMIS and how to use it?

We will keep you informed of the progress of the development and delivery of the new MMIS, so we encourage you to check this page often to stay up-to-date!

What do I need to do now?

Be on the lookout! Watch for ARMedicaid Insider issues, your first source for project updates, training in your area and web portal registration.

How can I alert my trading partners about the new MMIS?

If you currently rely on a vendor, clearing house, or billing company ( i.e., a trading partner) to submit claims or any other electronic transaction to Arkansas Medicaid, you must contact them immediately to notify them of changes that must be made regarding the submission process for the new system. A letter addressed directly to trading partners outlines the actions that need to be taken prior to Go-live in order to be ready to submit transactions on day one. Download the trading partner letter now. (PDF, new window)

How can I find out what is next?

Check your mail! Our mailers will include details on the new Healthcare Portal and how to receive training for your specific needs in 2017. The mailings and this web page should be your first resources for questions and information.

What’s in this implementation for me?

The new MMIS will provide Arkansas Medicaid providers with a heightened level of service and interactivity through the new Healthcare Portal including:

  • New online provider enrollment application including electronic documentation submission
  • New claim submission with real-time responses
  • New electronic Prior Authorization (PA) requests and status checks
  • New electronic uploads of attachments to claims and PAs
  • View and print Remittance Advices (RAs)
  • Online beneficiary eligibility verification


June 2017

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
        1 2 3
4 5 6
Hilton Garden Inn, Texarkana Workshop
7 8 9 10
11 12 13
Ramada Inn, Mountain Home Workshop
14 15
Fort Smith Convention Center, Fort Smith Workshop
16 17
18 19 20
Forrest City Civic Center, Forrest City Workshop
21 22
Metroplex Event Center, Little Rock Workshop
23 24
26 27 28 29 30  


DXC Technology is considering forming a small group of partners willing to test the new system with us. If you are interested in participating, please reach out to us at


The new HealthCare Portal will benefit providers and beneficiaries alike offering a variety of functions unavailable on the current website. Don’t miss your opportunity to receive training on this cutting-edge technology!

Workshop Schedule

The same information will be presented during the morning and afternoon workshops.

Morning Workshop
9:30 am – 10:00 am Registration
10:00 am – 12:30 pm Navigating the Provider Portal
Afternoon Workshop
12:45 pm – 1:15 pm Registration
1:15 pm – 3:45 pm Navigating the Provider Portal

Workshop Registration

Consider which method, location and time will be most suitable for you to educate yourself on using the new HealthCare Portal. Morning or afternoon workshops are available in your region. Plan for your training and register now.

Registration is easy!
Complete the online form to register for a workshop. (HMTL, new window)

Workshop Dates

Date Venue City
May 3, 2017 Jones Family Center Springdale
May 9, 2017 Lake Point Conference Center Russellville
May 16, 2017 Henderson State University Arkadelphia
May 18, 2017 Pine Bluff Convention Center Pine Bluff
June 6, 2017 Hilton Garden Inn Texarkana
June 13, 2017 Ramada Inn Mountain Home
June 15, 2017 Fort Smith Convention Center Fort Smith
June 20, 2017 Forrest City Civic Center Forrest City
June 22, 2017 Metroplex Event Center Little Rock
July 11, 2017 El Dorado Conference Center El Dorado
July 13, 2017 Guachoya Art Center Lake Village
July 18, 2017 Reynolds Community Center Paragould
July 25, 2017 National Park College Hot Springs
July 27, 2017 U of A Community College Batesville

Workshop Materials

Training Materials File Name File Size
Eligibility Verification MMIS_JobAid_Eligibility.pdf 1.5MB
Prior Authorization MMIS_JobAid_PriorAuthorization.pdf 2MB
Registering on the Provider Portal MMIS_JobAid_ProvPortalReg.pdf 2.3MB
Registering on the Provider Portal - Trading Partners MMIS_JobAid_TradingPartnerPortalReg.pdf 2.2MB
Trading Partner ID Enrollment MMIS_JobAid_TrdngPrtnrIDEnroll.pdf 2.3MB
Search Payment History MMIS_JobAid_SearchPaymentHistory.pdf 898k
Submitting and Reviewing a Claim MMIS_JobAid_SubmittingReviewingClaim.pdf 3.4MB
Updating PCP Caseload MMIS_JobAid_UpdatingPCPCaseload.pdf 1.4MB
Uploading Documents MMIS_JobAid_UploadingDocuments.pdf 1.2MB
Using the new Medicaid Provider Portal PortalTraining.pdf 15MB

Webinar Dates

Can’t get away for a workshop? Webinars are coming to teach you how to register for the new HealthCare Portal and how to submit claims. Links to available webinars will be posted soon for viewing at your convenience.

Audience Content
All providers Portal Registration
Providers Billing with a Professional Claim Form Submitting and Reviewing Professional Claim Form
Providers Billing with an Institutional Claim Form Submitting and Reviewing Institutional Claim Form
Nursing Homes Census Forms
Dental Providers Submitting and Reviewing Dental Claim Form

Go to Arkansas Medicaid

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